We Always Invest In Our People
And our people invest in us ...
At Picaw, we know that we have a unique product and excellent services that customers want to buy at a fair price, but none of that matters if our team projects the wrong image ...
To ensure our team projects the right image, we always invest in our people!
copyright: olegdudko / 123rf stock photo (licensee)
I learnt very early on in my career that my business is only as good as my team. Sometimes business owners never realise that and wonder why success eludes them.
Our customers aren’t just buying an off-the-shelf package from us, they’re buying bespoke services. And services are provided by people.
That’s why we continue to focus on developing our people alongside the evolution of our products and services. The two elements are interdependent - like yin and yang, or fish and chips - and we neglect either at our peril.
It all starts with recruitment. I blogged about this recently, but we’d rather recruit someone with the aptitude and the right attitude, then train them to have the skills they need.
Too often, I’ve been impressed by the skills and qualifications section on a CV, then discovered that the individual can’t work with others or won’t deliver the high level of customer service we expect.
Once we’ve found someone we want, we then expect them to be able to work on all the systems in our portfolio: remote video (CCTV), access control, fire alarms, intruder alarms and the IT networks that sit behind so much of what we do.
That means that we invest in their training across a broad spectrum of technologies. It takes time and money on our part, as well as effort and commitment on the part of each of our employees.
The two elements are interdependent and our commitment to professional development can’t exist without an equal commitment from our staff to learning and growing. The relationship between employer and employee is symbiotic: each depends upon the other.
"In our business, the technology moves
on all the time!"
We can’t sit back and relax for long, or we’ll quickly find that we’re off the pace set by our competitors or that our customers have been seduced by something with more flashing lights. So as a company and as employees, we have to engage in continuous development.
I like to think of Picaw as a learning organisation: we learn what our customers want, and we try to deliver it, even if that means developing a new product or service for them.
Our engineers are always looking to learn which services we can offer our customers, not because they’re on commission (they’re not!) but because they want to give excellent customer service.
Our staff learn how to design, install, commission, support and maintain all our systems, so they are learning and growing in their understanding all the time. However, some have a preference or perhaps an affinity with a particular system.
Although our engineers all work across all systems, we have an in-house expert in fire safety systems, another in access control and another in our proprietary Oggle remote video system. This ‘first among equals’ idea suits our engineers, as each can become an expert and they can call upon each other for technical support.
At the other end of the employment life-cycle, we know that eventually, a colleague will decide to try their luck elsewhere. At that point, we can only be grateful for their contribution and wish them well.
We hope that our investment in them and their commitment to us has stood them in good stead and that their next employer will be as keen as we are to see their new colleague grow.
Until next time ...
While working with Volvo in the late 70’s I realised the way forward in international component distribution was computing. I created a company distributing components for several international manufacturers using the 'new' computers of the day. I quickly realised we needed our own programs so started writing distribution software. I grew the company by developing the software until I eventually sold my shares 20 years later, but retaining the rights to the software. I continued developing the software and supplied it to several similar companies where the software is still used today.
During 1999, I was asked by a friend to develop a facility to video the live sea conditions on the south coast accessible on the internet. Working with a Linux software developer I created our first remote video application. The internet boom of 2000 allowed me to develop a commercial application forming the basis of our systems today.